Shipping policy

Shipment & Delivery

Shipment

At Velour Code, we understand the excitement of receiving your order quickly and in perfect condition. Our dedicated team works carefully to ensure a smooth, secure, and reliable delivery experience for every customer.

Fast & Reliable Shipping

Once your order is confirmed, our team begins processing it as quickly as possible. We aim to dispatch all orders promptly so your Velour Code pieces reach you safely and on time.

Real-Time Order Tracking

After your order has been shipped, you will receive tracking details via email or SMS, allowing you to monitor your parcel from dispatch to delivery.

Secure Packaging

Every Velour Code order is packed with care to ensure your items arrive in excellent condition. We use secure packaging methods to protect your products during transit.

Easy Exchanges

If your order arrives damaged, incorrect, or does not meet expectations, our exchange process is designed to be simple and convenient. Please refer to our Exchange Policy for complete details.

Customer Support

If you have any questions regarding your shipment or delivery, our customer support team is always available to assist you.

Thank you for shopping with Velour Code — where fashion meets elegance and every delivery is part of the experience.

Delivery Information

Where Can I Receive My Order?

You can have your order delivered to:

  • Your home address
  • Workplace
  • Any preferred delivery address

Please note that we do not deliver to P.O. Box addresses.

How Long Will Delivery Take?

Orders are usually delivered within 3–5 business days, depending on your location and courier service availability.

Delivery times may vary during sales, holidays, or high-demand periods.

Delivery Charges

A standard delivery fee of PKR 250 will be applied to all orders unless otherwise stated during promotional campaigns.

Which Courier Service Will Deliver My Order?

Velour Code works with trusted courier partners to ensure safe and timely deliveries.

The courier service may vary depending on your location. Once your order is dispatched, you will receive shipping and tracking details.

What Happens If I’m Not Available at the Time of Delivery?

The courier company may contact you via call or SMS before delivery.

If you are unavailable, a family member or authorized person at your address may receive the parcel on your behalf.

Please ensure that the provided contact information and shipping address are accurate to avoid delays.